Solutions
Built for service businesses where the office is the bottleneck
Different trades, the same shape of problem: too many inbound conversations, spread across too many systems, handled by too few people.
The pattern we keep finding
A two-person office against a twenty-truck route
The constraint is never the field team. It is the number of messages one or two people can read, attribute, and act on before the day ends.
A CRM that was never an inbox
Field service platforms track jobs well and conversations poorly. Work gets logged; the reason for it lives in someone's email.
Institutional knowledge in one person's head
The answer to the same twenty questions is consistent only while the person who knows them is at their desk.
By industry
The pipeline is the same. The knowledge base, the urgency signals, and the follow-up cadence are yours.
Lawn and landscape
Seasonal routes, weather delays, and re-treatment requests generate a spike of near-identical questions that all need real answers.
- Weed and lawn-health questions drafted from your agronomy-approved answers
- Weather reschedules logged against the right visit without re-keying
- Property notes for gates, pets, and slopes surfaced on every ticket
Pest control
Callbacks are time-sensitive and emotionally charged. Missing one is a cancellation, and often a review.
- Urgency detection escalates infestations and safety concerns immediately
- Callback windows tracked against the original service ticket
- Re-service entitlements answered consistently across the whole office
Cleaning services
High visit frequency means high message volume, most of it access details and schedule changes.
- Access codes and entry instructions captured to the property, not a ticket body
- Schedule changes by text routed to the same ticket as the original request
- Quality complaints flagged and escalated before they reach a review site
HVAC and plumbing
Emergency and routine work arrive through the same inbox and phone line, and cannot be triaged the same way.
- No-heat and no-water requests separated from routine maintenance automatically
- Voicemail transcribed, summarised, and attached to the customer record
- Quote follow-ups chased on a schedule instead of by memory
Irrigation and specialty
Short, intense seasons where the office is smallest exactly when the message volume is highest.
- Seasonal open and close requests batched and tracked to completion
- Backflow and compliance documentation requests answered from one source
- Off-season inquiries handled without keeping the office fully staffed
Not on this list?
If your team runs a shared inbox, a business phone line, and a field-service CRM, the pipeline already fits. Tell us what you run and we will show you the mapping.