Pricing
Priced against the work it removes
One price per organization, based on connected channels and monthly conversation volume. No per-seat charge — the whole office should be in here.
Starter
$390per month
One inbox and one phone line. For a single-location business that has outgrown a shared mailbox.
Start with Starter- 1 Gmail mailbox
- 1 Dialpad line
- Up to 1,500 conversations / month
- Ticket routing and matching
- Knowledge base up to 50 entries
- Email support
Operations
Most teams$890per month
The full pipeline, including AI assistance and the follow-up lifecycle. This is what most teams run.
Start Automating- Up to 5 mailboxes and 3 phone lines
- Up to 8,000 conversations / month
- AI routing, urgency, closure, and drafting
- Follow-up and resolution lifecycle
- Unlimited knowledge base and training review
- Manual review queue and replay tools
- Google Chat notifications
- Priority support with a named contact
Multi-location
Customannual
Several branches under one roof, each with isolated data, its own knowledge base, and its own routing behaviour.
Talk to us- Unlimited mailboxes and lines
- Volume-based conversation pricing
- Per-branch tenant isolation
- Custom CRM adapters
- Migration support from existing automation
- Uptime commitment and review cadence
What is in each plan
Unified inbound queue
- Starter
- Operations
- Multi-location
Account and lead matching
- Starter
- Operations
- Multi-location
Manual review queue
- Starter
- Operations
- Multi-location
AI ticket routing
- Starter
- Operations
- Multi-location
AI suggested replies
- Starter
- Operations
- Multi-location
Urgency detection
- Starter
- Operations
- Multi-location
Follow-up lifecycle
- Starter
- Operations
- Multi-location
Closed-ticket training log
- Starter
- Operations
- Multi-location
Google Sheets migration
- Starter
- Operations
- Multi-location
Replay and retry tooling
- Starter
- Operations
- Multi-location
Per-branch isolation
- Starter
- Operations
- Multi-location
Custom CRM adapter
- Starter
- Operations
- Multi-location
Common questions
- What counts as a conversation?
- One inbound thread, call, or text conversation in a billing month. Replies within the same thread do not count again, and outbound staff messages are never billed.
- What happens if we go over?
- Nothing stops. We flag it on the dashboard and in your monthly summary, and if it holds for two months we will talk about the right plan.
- Do we pay for AI usage separately?
- No. Model costs are included, and per-decision cost is visible in the AI Decisions view so there are no surprises on either side.
- Can we keep our spreadsheets during migration?
- Yes, and we recommend it. Admin Shortstop runs alongside your existing setup in shadow mode first, and can export back to Sheets so existing reports keep working.
- What does onboarding involve?
- Connecting channels, importing your directory and knowledge base, then a shadow period where we compare our decisions against what your team actually did before anything goes live.
Start with a shadow run
Before you pay for anything, we will run your last week of messages through the pipeline and show you what would have been handled automatically.